Refund and cancellation policy

How payment works

Organisations buy a bebonium plan from Billing in the bebonium app. Payments are processed by Razorpay, our payment provider, on Razorpay's secure payment page. You can pay with UPI, a card, netbanking or a wallet; plans priced in a currency other than Indian rupees can be paid with an international card.

bebonium never sees or stores your card, UPI or bank details — they go only to Razorpay. You are charged the plan's published price for the period you choose. bebonium is not registered for GST, so no GST is added to the price or shown on receipts.

When a payment succeeds, we email a receipt to the person who paid. Every receipt is also available under Billing in the app.

One period or auto-renew

One period: you pay once for a month or a year, and nothing more is charged. We email a reminder 7 days and 1 day before the period ends, and you can buy another period at any time. Buying the plan you already have adds the new period after the current one; buying a different plan starts it straight away, and your current plan ends when the new one starts.

Auto-renew: you authorise Razorpay to charge your card or UPI mandate at the start of every period until you turn auto-renew off. While auto-renew is on, you can't buy another plan or period.

Months are calendar months: a month that starts on 31 January ends on the last day of February.

Cancelling auto-renew

You can turn auto-renew off at any time from Billing in the app. No further payments are taken, and your plan stays active until the end of the period you have already paid for. Turning auto-renew off does not by itself refund the current period — see “Refunds” below.

If a renewal payment fails, Razorpay retries it for a few days and we email the person who paid. If it still fails, your plan stays active until the end of the paid period and then for a short grace period in which you can renew; after that, the plan stops. Your existing surveys and their responses are kept.

Failed payments

If a payment fails, no money is taken — you can try again or use another payment method.

If money has left your account but the payment was not confirmed, your bank or Razorpay returns it to you automatically, typically within 5–7 working days. If it hasn't arrived by then, write to us at support@bebonium.com with the date and the amount, and we'll help you trace it.

Refunds

To ask for a refund, write to us at support@bebonium.com with your organisation's name, the receipt number and the reason for your request.

Refunds are at our discretion: we consider each request and reply with our decision.

An approved refund is paid back to the original payment method through Razorpay, typically within 5–7 working days after we issue it, depending on your bank. We email you when it has been processed, and it is shown on the payment under Billing in the app.

A full refund ends the remaining paid period of that payment immediately. A partial refund doesn't change your access: your plan stays active until the end of the paid period.

Price changes

We may change our prices. A new price applies only to purchases made after the change; a running auto-renew keeps the price it started with until it is turned off.

Contact

Questions about a payment, a refund or this policy? Write to us at support@bebonium.com — include the receipt number if it's about a payment — or send us a message from our contact page.